Backtracking – The Art Of Listening So Others Feel Heard And Understood Quiz

1. What is backtracking?

A. Listening to keywords another person uses and then using those same words as you feedback what you heard to make sure you got it right.
B. Going backwards in a process.
C. Mimicking the other person.
D. None of the above.

2. Backtracking shows that you are:

True or False. Backtracking can help you connect with people whether in person or through phone.

4. Backtracking is powerful because it helps the speaker feel _______________ by the listener?

5. Backtracking’s main purpose is to:

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